Building Our Pharmacy Operations with the Customer in Mind

These patients can all benefit from a personalized solution. One of the ways we are able to offer a truly personalized experience for our customers is by innovating across our platform, including investing in our pharmacy operations as a scalable infrastructure that makes personalized care accessible to more individuals, without sacrificing quality or safety. 

Solutions like Hard Mints, Hair Blends, Heart Health by Hims, and personalized GLP-1 doses are the result of our thoughtful approach to pharmacy operations, and our customers feel the difference: as of the end of the second quarter, more than 785,000 customers now subscribe to a personalized solution on our platform. 

We’re able to offer access to tailored solutions to each customer’s individual needs through our 503A compounding pharmacies located in Ohio and Arizona. Whether it’s adjusting dosage, removing allergens, or even combining multiple medications into one, these facilities formulate solutions for the individual. The ingredients used are carefully researched and sourced in order to make sure that they are high quality, and we verify that each active ingredient complies with specifications set by the United States Pharmacopeia, which is an independent, not-for-profit organization that sets quality and safety standards for medicine. We also test formulations with a third-party analytical laboratory, ensuring that the potency and strength in the formulation is as labeled. Across both pharmacies, we have a team of more than 70 pharmacists and nearly 150 pharmacy technicians. 

As we scale and make world-class personalized care accessible to more people, our priority remains the safety and success of each customer. We are committed to offering affordable, safe, and effective solutions that meet the high standards our customers expect. Our expert teams also ensure the fulfillment and dispensing of all compounded products is done in compliance with applicable federal and state laws. Our 503A pharmacies are regulated by their respective state Boards of Pharmacy, meet strict FDA 503A requirements, and are run by world-class teams who are dedicated to maintaining a safe, clean, efficient environment. 

As we continue to expand the breadth of personalized solutions we offer, we’ve expanded our pharmacy operation capabilities through our acquisition of MedisourceRx, a 503B outsourcing facility in California. With expertise in sterile compounding, this 503B facility allows us to expand our sterile compounding offering and further reassure customers that they are getting access to an experience and products that meet our stringent standards for safety and quality.¹ 503B facilities follow FDA’s stringent current Good Manufacturing Practices (cGMP) regulations and the U.S. Pharmacopeia 797 requirements for sterile pharmaceutical compounding, which are designed to ensure products are sterile and consistent. This additional facility gives us the ability to continue to deliver on sterile compounded products like GLP-1 injections, and as we continue to expand our specialities, introduce access to new sterile compounded products in the coming years.  

We’re building for what we believe the future of healthcare should look like. Strengthening our infrastructure is just one more step in providing individuals access to the personalized solutions that gets them closer to the outcome that is right for them.