First Look: How Hims & Hers Customers Are Seeing Positive Outcomes with Personalized Weight Loss

The United States is facing an urgent public health crisis: obesity. Over 40% of American adults—more than 100 million people—experience obesity, and projections suggest that nearly 80% may experience being overweight by 2030. This rise is fueled by an “obesogenic” environment: inexpensive, nutrient-poor food, limited access to physical activity, and social norms that encourage unhealthy behaviors. Addressing this epidemic requires a comprehensive approach that includes accessible, patient-centered care and medications that are effective, cost-effective, and consistently available. Data from Hims & Hers Weight Loss: A Look at Early Customer Experiences and Outcomes outlines how customers are achieving positive outcomes within our weight loss program. Early customer results indicate they are managing side effects well, staying on treatment, and overall feeling healthier.  

Since December 2023, Hims & Hers has provided its customers access to personalized weight loss solutions through a comprehensive program that includes medication management, holistic support, digital tools, and convenient access to a care team. We offer access to personalized treatments based on individual goals, history, and preferences, including compounded oral medications and GLP-1s. Our platform also provides nutrition, exercise, mental health resources, sleep guidance, and progress tracking for hydration, movement, and sleep—all within the Hims & Hers app.

The results speak for themselves: We’ve analyzed self-reported data from thousands of customers as of October 1st, 2024 and found that that customers have experienced meaningful results while using personalized treatment through our weight loss program. Oral medication customers reported having lost an average of 7.5 pounds by Day 28 and 9 pounds by Day 56, while compounded GLP-1 customers reported having lost 9.3 pounds in the first month, and 12.5 pounds by Day 56. Additionally, 92% of oral medication users and 93% of GLP-1 users at Day 56 reported feeling healthier, experiencing improvements in health conditions, confidence, and mood. Notably, customers who have tried other traditional weight loss methods have found success with our program. For example, in a survey of 3,013 oral medication customers and 920 GLP-1 customers, only 9% of oral medication users and 29% of GLP-1 customers had previously tried prescription weight loss medications, with cost and availability often being barriers.

Our solutions are also sustainable. As of October 1st, 2024, only 13% of Hims & Hers GLP-1 customers have canceled their subscription within the first month. A Blue Cross study unrelated to Hims & Hers found that 30% of patients on commercially available options discontinued their treatment in the same time frame. We believe this low rate is due to the ability for providers to prescribe tailored, titrated dosing, which can help with side effect management by gradually adjusting doses based on individual tolerance. Our comprehensive support system—covering nutrition, exercise, mental health, and sleep—ensures that patients can maintain their progress and achieve long-term results.

These results demonstrate that personalized, compounded solutions can deliver meaningful weight loss and broader health benefits with the goal of significantly reducing discontinuation rates. Titrated dosing and a dedicated care team can help customers manage these effects early. This support helps them stay on track for long-term success. Our ability to provide access to tailored medications to meet each customer’s unique needs, combined with ongoing support through regular communication, compliance monitoring, and holistic lifestyle coaching, has been key to this success. 

Providing access to safe, affordable weight loss solutions is more critical than ever. Like with every health category we offer our customers, we are committed to building a treatment solution that includes safe and affordable ingredients that are consistently available and effective. We’re just at the beginning of our weight journey along with our customers, and it’s exciting to see their tremendous success with Hims & Hers weight loss program.