Our Commitment to Putting Customer Success at the Center of the Healthcare Experience

In today’s healthcare environment, the patient’s, or customer’s, voice often goes unheard. In many cases, they are left out of the conversation entirely. At Hims & Hers, we’ve always done things differently because we put the customer first. We believe that a truly impactful healthcare system – one that focuses on delivering positive outcomes for patients – should be oriented around the individual, their happiness, and their ability to choose what is best for them.

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Our success is defined by the success of our customers, so we’ve built our platform around the customer’s experience, where the long-term happiness and wellbeing of each individual customer is at the center of everything we do. We aim to make healthcare more accessible, ensuring that the right treatments are not only available, but also sustainable over time.

To best serve our customers, we focus on building a trusting connection with them through consistent, safe, personalized and affordable care on a user-friendly platform that puts them in the driver’s seat of their health and wellness. We’re building a long-term relationship with each individual customer that seeks care at Hims & Hers.

With this commitment in mind, we’re proud to introduce two new programs dedicated to serving our customers in even more personalized ways and giving them the opportunity they deserve to play an active role in the decisions and choices that shape their healthcare experience.

The Hims & Hers Health Collective is our new community-driven ambassador program that allows Hims & Hers customers to connect with and support other members on their health and wellness journeys. By sharing their stories with us, their community and our growing community, Health Collective members can be a voice of inspiration to others, be the first to learn about new products, and enjoy the benefits of community as they share their experiences and celebrate their progress and achievements together.

The Hims & Hers Community Member Council is an exclusive group of 15 Hims & Hers members hand-selected to help shape and influence the future of our platform. Their feedback and insights will help inform the innovation and development of products, services, and experiences across the Hims & Hers platform. This select group will collaborate directly with Hims & Hers teams and serve as the trusted voice and representatives of Hims & Hers customers everywhere.

By listening to our customers’ needs, continually improving their experience, and providing the care they deserve, we are not just changing how healthcare works—we are helping to build a system that truly serves the people it was meant to help.

To apply to the Hims & Hers Health Collective or to learn more, visit https://www.hims.com/health-collective or https://www.forhers.com/health-collective

To learn more about the Hims & Hers Community Member Council, visit https://www.hims.com/community-member-council-page or https://www.forhers.com/community-member-council-page

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Tanner Mangum

press@forhims.com