Supporting Our Customers on a Sustainable Weight Loss Journey

Treating a chronic condition isn’t a sprint—it’s a marathon. Success requires care that is not only effective, but also sustainable over the long term. The key lies in helping patients stay the course, which means addressing their unique needs and experiences every step of the way. After two decades of treating thousands of patients in my obesity medicine practice, one truth stands out: no two journeys are the same. Care is incredibly personal. People respond differently to treatments, so as a physician, I wholeheartedly believe that providing personalized care is not just beneficial, but essential for achieving continued and meaningful, long-term success. 

At Hims & Hers we think about sustainable and successful weight loss through a comprehensive approach rooted in four key pillars: medication, nutrition, physical activity, and behavioral support. Medication targets biological factors, nutrition fuels the body, physical activity builds strength and resilience, and behavioral support fosters lasting habits. We integrate these pillars with a singular goal of helping our customers live full, healthy lives by providing access to solutions that meet their unique needs. For some customers, this means making available personalized GLP-1 medications, so their provider can tailor dosing to minimize side effects and maximize results. For others, it’s practical tools like meal kits, to make healthy eating more accessible during their weight loss journey. And for everyone, it’s about ensuring the resources they need are seamlessly integrated into their care. 

Persistent side effects, like nausea—one of the primary reasons nearly 30% of patients on commercially available GLP-1s quit within the first month—can mean the difference between staying on track and giving up¹. That’s why we just introduced access to ondansetron, a widely used and trusted medication that can help manage these side effects, at no additional cost to eligible customers currently enrolled in our weight loss program. Having prescribed it for years, I’ve seen firsthand how restoring comfort and confidence empowers patients to stick with their treatment plans, even through the most challenging moments. This is more than managing nausea—it’s about removing barriers that disrupt progress, and ensuring patients feel supported every step of the way. 

Our weight loss program is about so much more than numbers on a scale—it’s about creating sustainable pathways to lasting health. Ondansetron is just one example of how we’re making care even more personalized and accessible for patients. Our priority is to meet our customers where they are in their weight loss journey, and in their life. We know you’re in it for the long haul, and so are we.