So much of healthcare today still feels like work.
It’s easier than ever to find care online, but harder than ever to start care that actually feels right. People search endlessly, compare dozens of options, fill out form after form, and somehow still end up unsure of what to do next. The process feels designed for systems, not for humans.
Instead of being guided, patients are left to navigate a maze of static intake forms, lengthy questionnaires, and disconnected experiences that make healthcare feel more like bureaucracy than care. The choices are overwhelming, and the design often assumes people already know what they need, when in reality, most are just trying to understand what’s happening to their own body.
What should feel like a moment of help instead becomes a series of tasks: click here, upload that, wait for someone to reply. And by the time they do, many people have already given up. The result is a system that delivers access without understanding, a front door that technically opens, but rarely welcomes you in.
Even once someone starts treatment, the support often ends there.
Often no one checks in to see how they’re doing. Questions can linger in inboxes or go unasked entirely. Small doubts, a side effect, a missed dose, a moment of hesitation, slowly pile up until people quietly stop their treatment altogether. Not because they want to, but because the care system isn’t built to meet them halfway.
For many patients, it’s an incredibly lonely experience. They start out hopeful, but once the prescription is written or the visit ends, the connection fades. There’s no gentle nudge, no human follow-up, no reminder that someone’s paying attention. The result is a breakdown in trust, and in outcomes.
On the clinician side, it’s just as frustrating. The signals that could make care safer and more personal, how patients respond, where they struggle, what they need next, often never make it back to the provider. That feedback loop is broken. Care becomes a one-time event instead of a continuous relationship, reactive instead of proactive, when it should be the opposite.
And while technology has brought huge advances, it’s also created new kinds of noise.
The industry has built endless apps, portals, and chatbots meant to make care easier, yet many of them end up adding friction instead of removing it. Generic tools that promise convenience often trade away the very thing people need most: connection. A system that should feel personal starts to feel procedural, built for efficiency rather than empathy.
Healthcare isn’t a customer service ticket. It’s deeply human, full of uncertainty, vulnerability, and questions that don’t fit neatly into multiple-choice boxes. When technology forgets that, it risks turning care into a transaction instead of a relationship.
People don’t just want faster answers, they want better ones. They want to know the guidance they’re getting is credible, that their information is safe, and that whoever, or whatever, is helping them actually understands their story. The real opportunity in healthcare technology isn’t just to automate tasks, it’s to earn trust, and to keep it.
That’s what we’re focused on fixing at Hims & Hers: making it simpler to access and start care, easier to stay with it, and more natural to trust it. Not replacing clinicians, but giving them better tools. Not automating care, but making it more human. For those who need care, that means a system that looks out for them rather than waits for them to reach out. For clinicians, it means having intelligent tools that make their work easier and their impact greater. And for our business, it means creating a closed-loop learning system. Every interaction, every piece of provider feedback, becomes a signal that makes the entire platform smarter. This creates a powerful data flywheel that drives better outcomes, deeper trust, and sustainable, compounding growth.
What excites me most is that we already have the foundation, a passionate team, a trusted brand, and a platform that millions use every month. Now the opportunity is to connect it all: to build a system that learns from every interaction and helps people feel seen and supported in their care.
That’s the work ahead, and I’m excited to share more soon about how we’re building toward it, safely, thoughtfully, and with the same care we expect from the healthcare system itself.
Cautionary Note Regarding Forward-Looking Statements
This communication includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements can be identified by the use of forward-looking terminology, including the words “believes,” “estimates,” “anticipates,” “expects,” “intends,” “plans,” “assume,” “may,” “will,” “likely,” “potential,” “projects,” “predicts,” “continue,” “goal,” “strategy,” “future,” “forecast,” “target,” “outlook,” “opportunity,” “project,” “confidence,” “foundation,” “groundwork,” or “should,” or, in each case, their negative or other variations or comparable terminology. There can be no assurance that actual results will not materially differ from expectations. Such statements include our expectations and plans to improve access to care, enhance customer experiences and outcomes, develop intelligent tools and leverage data to support clinicians, maintain trust and connection in care delivery, and drive sustainable, long-term growth through continuous learning and innovation.
These statements are based on management’s current expectations, but actual results may differ materially due to various factors.
Forward-looking statements are neither historical facts nor assurances of future performance. Instead, the forward-looking statements contained in this communication are based on our current expectations, assumptions, and beliefs concerning future developments and their potential effects on us. Future developments affecting us may not be those that we have anticipated. These forward-looking statements involve a number of risks, uncertainties (some of which are beyond our control), and other assumptions that may cause actual results or performance to be materially different from those expressed or implied by these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to innovate and implement new technology solutions; maintain customer and provider trust; integrate feedback loops and data systems effectively; ensure compliance with healthcare, privacy, and consumer protection regulations; scale our platform responsibly; attract and retain clinical talent; and other factors described in the “Risk Factors” and other sections of our most recently filed Quarterly Report on Form 10-Q, our most recently filed Annual Report on Form 10-K, and other current and periodic reports we file from time to time with the Securities and Exchange Commission.
Should one or more of these risks or uncertainties materialize, or should any of our assumptions prove incorrect, actual results may vary in material respects from those projected in these forward-looking statements. The forward-looking statements contained in this communication are made only as of October 22, 2025. We undertake no obligation (and expressly disclaim any obligation) to update or revise any forward-looking statements, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, whether as a result of new information, future events, or otherwise, except as may be required under applicable securities laws. By their nature, forward-looking statements involve risks and uncertainties because they relate to events and depend on circumstances that may or may not occur in the future. We caution you that forward-looking statements are not guarantees of future performance and that our actual results may differ materially from those made in or suggested by the forward-looking statements contained in this communication.
